On March 19th, I’ll be delivering a user adoption presentation for the Minnesota Office 365 User Group. The session will provide practical guidance on:
- Understanding your users (their information needs, motivations, etc.)
- Building your internal community to drive excitement and adoption of Office 365
- Working around obstacles and user resistance
- Inspiring and educating your user base
- Affirming and celebrating your success stories
Details for the session are provided below. Hope to see you there!
Date: Monday, March 19th
Location: Microsoft Technology Center (Edina, MN)
Registration link: https://o365mn.eventbrite.com/
The full session abstract is provided below.
Driving adoption of Office 365: From idea to implementation
For many of us, the challenge of driving sustained adoption of Office 365 feels insurmountable. We start off with the best of intentions, but most of our users get lost in the myriad assortment of technologies and fail to leverage the capabilities to drive business value. How do we inspire our users to want to learn about Office 365 and educate them so they can leverage its rich capabilities to drive business optimization?
This in-depth session explains the foundational concepts of user adoption. You’ll learn why it’s so challenging to drive lasting adoption and how user-centric adoption models can increase your success. You’ll receive practical tips on how to engage and understand your business users, learn how to build internal communities of practice, discover how to overcome user resistance, and see examples of real-world adoption programs that have driven lasting change at other organizations.
Let’s start with the obvious question–what are Innovation Games?
Innovation Games are a set of simple games you can play with your customers, your peers and your project teams to build shared understanding. There are a wide variety of Innovation Games; each game is designed to elicit a different outcome or data set. Some games can help you uncover unmet market needs. Other games are geared to driving product design, building/repairing relationships or creating strategic plans. The games themselves are just tools; a set of gaming principles and best practices you can leverage to gather qualitative information. The data gathered through Innovation Games can be used to shape strategies, gain momentum and build bridges with core constituent groups. Bottom line: Innovation Games are a fun way to engage your customers, your employees and your teams.
In September 2015, I led an introductory workshop on Innovation Games for MNSPUG (the Minnesota SharePoint User Group). The session introduced the concept of Innovation Games and highlighted how Innovation Games can help teams gather requirements, build consensus, drive strategic direction and recover broken work streams and projects. MNSPUG attendees were able to see Innovation Games at work firsthand. Don Donais, Liz Sundet, Matt Ruderman and I facilitated a live version of the Low-Tech Social Network and four separate iterations of the Speedboat game during the 3-hour workshop. Check out the pics of our completed games below.
If you’re interested in learning more, check out the MNSPUG session recording below. (A big thanks to the folks at Avtex for providing the recording.) To help you navigate the lengthy session, track times are outlined below.
07:48 – Kickoff of the Innovation Games session
11:29 – What are Innovation Games?
15:45 – Why use Innovation Games?
26:45 – How do Innovation Games work?
34:08 – Introduction of the Low-Tech Social Network game
44:33 – Introduction of the Speedboat game
59:00 – Summarizing the results of your game
01:15:30 – What types of other Innovation Games are there?
01:32:07 – Resources/Recommended Follow-Up Reading
01:34:00 – Video of MNSPUG attendees playing the Low-Tech Social Network game
01:35:52 – Results of the Low-Tech Social Network game
01:39:00 – Video of Sarah teaching attendees how to facilitate a Speedboat innovation game