Microsoft released a new Microsoft 365 Adoption Guide in January 2019. The guide explains why technology change is so hard and provides practical ideas for driving organization adoption of Microsoft 365. If you’re tasked with driving organizational adoption, the guide is a must-read.
Adoption requires users to adapt and change their technology behaviors. New Microsoft 365 users must understand the new technology at their disposal and be willing to fundamentally change the way they work. Bringing about a change of this significance requires an open mind, as well as an organizational investment of time, people, and resources. It requires effective just-in-time training to help people get up to speed on the technology, operational support that can assist users with their questions, and champions to promote the use of Microsoft 365. But organizational adoption programs also have to inspire users. Change is an individual choice that cannot be mandated or coerced.
The adoption framework outlined in the Microsoft 365 Adoption Guide provides a process for building your adoption plan and optimizing your results. It guides you through defining your strategy, determining your readiness to adopt, building your adoption plan, measuring and reporting usage, and encouraging ongoing engagement/adoption.
The guide also shares the inspirational champion story of the Best Buy SharePoint Ninja program. I’m thrilled to see the program still being upheld as a success story. Launching the SharePoint Ninja program at Best Buy was one of the highlights of my career, and effectively-built champion programs are a vital part of the Microsoft adoption story. For more information on the Best Buy SharePoint Ninja program, check out the session Matthew Ruderman and I delivered at SharePoint Conference 2014: http://aka.ms/bestbuyninjas