Sooner or later, all SharePoint enthusiasts encounter the scariest of creatures…the intelligent, the opinionated and the immoveable naysayer. These naysayers exist at all levels of the organization and persist in deriding SharePoint without provocation or apology.
SharePoint enthusiasts fear naysayers for several reasons. First, we fear the naysayers will tarnish SharePoint’s image. Yes, we’re used to defending SharePoint against the typical anti-Microsoft rants. But these ideological rants rarely touch on or impact day-to-day operations. Naysayers present a more immediate threat. If the naysayers are vocal, sharing their anti-SharePoint mantras with project managers, executives and line-of-business folks, they can taint others’ view of SharePoint.
Naysayers can also block the use of SharePoint within key business units by simply refusing to adopt the platform. A few well-placed naysayers can cut off avenues for success, making user adoption a challenge.
But by far, the most insidious and debasing fear is that the naysayers are right. What if the naysayers see something we’ve missed–a fatal flaw in SharePoint’s design or a new Google Docs feature that will change the collaboration landscape? This fear can be crippling, and in that moment the naysayers can be like kryptonite for SharePoint enthusiasts. But remember, kryptonite only hurts if you’re Superman.
Here’s the reality: naysayers can’t really hurt SharePoint. Yes, they can be vocal in their opposition. And yes, they can make us work around them. But their greatest threat isn’t what they can do. Their greatest threat is the impact they have on us–the SharePoint enthusiasts. When we encounter a naysayer and start wringing our hands, we give away our power. And when we spend hours and hours of time trying to build out collaboration features to make the naysayers happy, we bear a huge opportunity cost.
I often talk with users that are struggling to “earn” the approval of their SharePoint naysayers. They work like trojans to try and build the perfect SharePoint site or solution for their naysayers, only to find the bar inextricably raised at every turn. No matter how far they come and how great a solution they build, it’s never quite enough to win the naysayers’ approval. They ask me what they can do to help turn the tide and win over their naysayers, and I always say the same thing–STOP!
Stop trying so hard. Stop contorting yourselves to try and become what others are looking for. And stop chasing after users that are not interested in what you (or your SharePoint platform) are offering. If you’re implementing SharePoint correctly, you should have a healthy pipeline of users requesting your SharePoint help and expertise. Why waste your time on the naysayers? Driving effective user adoption is about building tools and solutions that people want to use. Naysayers (by definition) don’t want what you’re selling. So stop trying to sell to them.
If you focus 100% of your time and energy on the customers that want to adopt SharePoint, you’ll be a success. And if you have a methodology that really works, SharePoint will start spreading like wildfire in your organization. So let the SharePoint wildfire run its course…sooner or later, those naysayers will sound pitiful deriding the virtues of a tool that has been embraced (and extolled) by the entire rest of the organization.